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FAQ's

 

Is there an Order Minimum?
There is no order minimum at Mouse Pad Universe. We cater to the individual as well as  to large corporations and everyone in between. Thus, you may order 1 pad or 5,000+ pads-- that's up to you!


What are your Mouse Pads made of and how big are they?
Our mouse pads are all commercial quality, polyester cloth covered pads with a thick natural rubber backing. Crisp and vibrant full-color images are imprinted at top resolution with a professional matte finish. Our pads are quiet and smooth and extremely durable. They work great with any type of mouse and we offer two sizes: our standard Large mouse pads measuring 9.25 x 7.75 x 1/4", and our Mini mouse pads measuring 6 x 8 x 1/8" (these pads are particularly lightweight and easy to travel with; their small size is also good for when desk space is limited.)

**For bulk orders of 100 or more pads we also offer 1/8" thick fabric topped pads measuring 9.25 x 7.62 inches. These are more economical in price than our standard 1/4" pads.

How do I go about sending you a Photo for Customization?
For creating your own photo mouse pad, please visit our "Custom Photos" page for information. After placing your order, you'll have the ability to upload your high resolution image file on the order status/confirmation page. We prefer .jpg file formats but can accept most other formats as well. We also offer other ways for uniquely personalizing mouse pads.

Do you accept Purchase Order payments?
We do not accept Purchase Order payments of any kind. All payments must be made up front before the order goes into production. We accept all major credit cards as well as PayPal for easy and secure payment options.

What are your Bulk Order rates?

For information on Bulk Order Pricing and Discounts please click HERE

What is a "Promotional Code"?

A "Promotional Code" is a special discount we offer at various times or with various types of orders. For instance, when orders of at least 75 mouse pads are made using multiple images (as opposed to single image requirements with our special bulk order rates), we offer a 15% discount and refer to these orders as "Mix+Match Large Order Discounts". 

In addition, Mouse Pad Universe offers many different promotions throughout the year. Some will be indicated on our homepage, but some may only be announced via social networks. These promos will usually have start dates and end dates. So join us in spreading the word; like our Facebook page and follow us on Twitter!

What are the Shipping/Handling charges?

We are currently only shipping mouse pad orders within the United States (including AK and HI). You will be charged a Flat Rate of $4.00 per order. Orders will be sent via USPS First Class Mail or Priority Mail (although large orders may be shipped via UPS Ground). You can order anywhere from 1 to 99 pads and your shipping charges will remain the same!  (However, bulk orders of 100 pads or more will be shipped via UPS and charged according to weight. Thus, our flat rate shipping charges do NOT apply to bulk ordering). 

If we're shipping to a place of Business, you must include the Business Name as well as Floor/Suite number when applicable. MPU cannot be held responsible for delivery of items to incomplete addresses.

Please Note: We no longer ship outside of the United States and apologize for any inconvenience.

Do you offer Gift Cards or Gift Certificates?

Gift certificates make great gifts!  So yes, at Mouse Pad Universe we offer gift certificates for our mouse pads.  Please see our Gift Certificates page for detailed information on purchasing these.  Certificates may be redeemed anytime within 6 months of purchase date.  Any further questions, you may contact us at info@mousepaduniverse.com.

How long before I Receive My Order?

Most orders are shipped within 1-2 business days (for large orders additional time may be required). Once shipment is made, however, please allow for 3 additional business days until you actually receive the order. We ship via USPS First Class Mail or Priority Mail.  Orders of over 24 pads may be shipped via UPS.

For bulk orders (100 pads or more) the turnaround time is from 7-14 business days (with additional time for UPS shipping). However, if you require your order by an earlier date we'll do our best to accommodate you.

What if I want to Cancel My Order?

Because most orders are shipped within 1-2 business days and some actually go out the day the order is placed, it may be impossible to "cancel" an order.  However, once your order is received, you can always send it back and you will be credited in full (minus the shipping/handling charges).  We are sorry for any inconvenience this may cause but we see it as a service to our customers that our orders are processed and shipped so quickly.

What is your Return Policy?

First of all, we personally guarantee that your mouse will love our pads!  Nevertheless, we will refund or replace any mouse pad that does not meet your standards for whatever reason. Just e-mail us at info@mousepaduniverse.com for information on returns/exchanges.  We allow 30 days from time of ship date for exchanges or returns. 

When exchanging mouse pads, Mouse Pad Universe must first receive back the original order in perfect condition before the new order is sent out. Customer is responsible for postage on new order.

When returning mouse pads for a refund, all money will be refunded (minus shipping/handling charge) once items are received back in perfect condition.

Note:  Custom orders may not be returned unless there is something actually wrong with the mouse pad or with the design execution.  You may contact us if you have any questions.

For bulk orders of 100 or more mouse pads, we will expect approval from the customer before we begin processing the order. This usually takes the form of a digital proof. Once bulk orders are delivered they cannot be returned unless there is something physically wrong with the pads.

**Please keep in mind that in order to produce a quality pad some of the photo edges may be lost once reproduced. This is partly due to the 'rounded corners' that a mouse pad shape has, but it is also due to the fact that in our efforts to create clean edging all around--  the actual photo must overlay the size of the pad.  In most cases this will not even be noticeable.  In other cases it will be minimally noticeable.  We make every effort to create as beautiful a pad as we can with each one getting our individualized attention.

What will you use my Email Address for?

When you place an order with us you will be prompted to add an e-mail address. This is important because we may need to get in touch with you regarding your order or digital attachment.  We also need to know where to send your automated order receipt. If you opt in to receive occasional promotional emails from MPU, then we may use your address for that purpose as well. At Mouse Pad Universe we care about your privacy and would like you to shop with confidence and peace of mind. We do not and will not share your e-mail addresses with any third party.

What is your Contact Info?

Feel free to email us with any questions/comments/suggestions you may have at info@mousepaduniverse.com  We'd love to hear from you!